10.1. Purpose
We value feedback and take complaints seriously. This policy explains how you can raise concerns and how we respond.
10.2. Providing Feedback
You can provide feedback at any time via:
- Course surveys and evaluation forms.
- Email to Info@RenewablesCareerAcademy.com or other contact channels indicated in course materials.
10.3. Submitting a Complaint
If you wish to submit a formal complaint (e.g. about course quality, conduct of staff or learners, technical issues):
- Please send a written description of your concern to Info@RenewablesCareerAcademy.com
- Include your name, course title, dates and relevant details.
10.4. Handling Complaints
We aim to:
- Acknowledge receipt of your complaint within [e.g. 5] business days.
- Investigate and respond with an initial outcome or update within [e.g. 20] business days, where possible.
- Propose a resolution or next steps (e.g. clarification, corrective action, partial or full refund, or other remedies where appropriate).
10.5. Escalation
If you are not satisfied with the initial response, you may request an escalation. Details of the escalation process will be provided in our reply.